Shipping Policy

 PROCESSING TIME

Your product will be produced right after your order is placed. Our warehouse is located in US. Please allow 5 - 10 business days for processing time because all of our products are handmand. You will receive the tracking number through your email or phone as soon as it available on our carrier system. 

SHIPPING PRICE

US

  • Order $0.00–$149.99 Express Shipping (7 - 9 business days after processing time) - $8.99
  • Orders Over $149.9 Express Shipping (7 - 9 business days after processing time) - Free

Rest of world

  • Order $0.00–$149.99 Express Shipping (9 - 15 business days after processing time) - $39.99
  • Order Over $149 Express Shipping (9 - 15 business days after processing time) - Free

SHIPPING TIME

The package is delivered to your door by USPS. You will get your packages in an average - 9 business days from shipment date. You will also receive notification and tracking information when your order has shipped.

 ***Track your order:

You can check your tracking information at our Track Your Order page. Search your order using order number and your email address, then click on the tracking number. 

***Your tracking number doesn't work or update for a long time? 

For most of the countries (beside US), tracking information will be only updated after the package arriving at the airport of destination country. 

Don't worry, your package is still within the carrier network and, unless otherwise noted, should be delivered on the scheduled delivery date. Shipment movement information is captured each time a tracking label is scanned in the delivery system. There may be several days between scans if the shipment is going cross-country or moving between countries or territories, so your tracking number still doesn't update. 

SHIPPING PROBLEM

If it is over your estimated arrival date, please contact us, and we can take care of this for you. 

You have the right to request a refund if you do not receive the product within 30 days from the order date (for US orders) or 60 days from the date of your order (for international orders).

Shipments outside of the USA may incur customs fees depending on your country of residence. The fee may vary depending on your order value, country limits, and other factors.

The NACoriginal.com DOES NOT take responsibility for possible fees.


RETURN PROBLEM

Because our products are custom made for your order, we do not accept return. If you have any problem with the item you purchased, please let us know at support@nacoriginal.com and let our support team do our best to assist you.

We won't responsible for refund or exchange if you return items on your  own without contact us first. Please don't return item to the address writing on the package. Thank you for your understanding!